MEASURING SERVICE QUALITY EXPECTATIONS AND PERCEPTIONS OF STUDENTS AT THE UNIVERSITY. Singaporean Journal of Business Economics and Management, [S. l.], v. 1, n. (12), p. 111–120, 2013. Disponível em: http://singaporeanjbem.arabianjbmr.com/index.php/SJBEM/article/view/165. Acesso em: 25 sep. 2026.